Grow your career. Make an impact. Be a part of something transformative.
At Harris Group, our company values drive us to provide exceptional customer service and forge a new path towards a future of clean, sustainable and cost-effective commercial and mass transportation solutions.
We are dedicated to finding the right people to join our team and offer a fantastic range of exciting career opportunities available.
A career with Harris Group offers the chance to work with top industry brands and innovative ideas. With inspiring and impactful roles in the areas of Sales, After Sales, Service, Administration, or our award-winning Parts Distribution Centre, there is something for everyone.
Contact Emma McCabe at firstname.lastname@example.org to apply or learn more information about the vacancies available.
High Priority Vacancies:
Reports to: Simon Bunn, UK Aftersales Manager
About Harris Group:
Harris Group is a long-established distributor of commercial vehicles, spare parts and aftersales services within Ireland and the UK.
We distribute globally recognised vehicle brands and are a leader in the growing and ever evolving EV space including Light Commercial Vehicles, buses and coaches.
Harris Group is the distributor for the MAXUS range in the UK and Ireland. With 70 dealer outlets and growing, our experienced team is responsible for delivering premium care to MAXUS fleet, SME and personal customers.
Due to continued growth, we have a fantastic opportunity for a Regional Fleet Engineer for the South to join our Aftersales team.
To provide technical support and expertise to Fleet customers, dealerships, and the sales team within a specific region. This position requires a strong technical background and in-depth knowledge of automotive systems and components. The Regional Fleet Engineer will be responsible for troubleshooting technical issues and ensuring customer satisfaction by delivering high-quality technical assistance and to minimise VOR.
Key Responsibilities and Accountabilities
1. Technical Support: Provide technical support to customers, dealerships, and the sales team within the assigned region. Respond promptly and effectively to technical inquiries, troubleshooting issues related to automotive systems, parts, and equipment.
2. Problem Diagnosis and Resolution: Analyse and diagnose complex technical problems reported by Fleet customers. Develop effective solutions or escalate issues to the appropriate internal teams for further investigation and resolution.
3. Field Visits and Inspections: Conduct field visits to customer depots/workshops, and provide on-site technical support. Ensure compliance with quality standards while keeping VOR times to a minimum.
4. Warranty Claims Management: Assist in the management of warranty claims by conducting thorough investigations, analysing technical data, and providing recommendations based on warranty policies and guidelines.
5. Technical Documentation: Contribute to the development and maintenance of technical documentation, including service manuals, troubleshooting guides, and technical bulletins. Ensure accuracy and accessibility of information for internal teams and customers.
6. Continuous Improvement: Stay updated on emerging technologies, industry trends, and advancements in automotive systems. Continuously enhance technical knowledge and skills through training programs, self-study, and professional development opportunities.
7. Customer Relationship Management: Build and maintain strong relationships with key customers and dealership personnel within the region. Collaborate with the sales team to understand customer needs, address technical concerns, and contribute to customer retention and satisfaction.
8. Reporting and Documentation: Prepare and submit regular reports on technical activities, including customer inquiries, issue resolution, training sessions conducted, and overall technical performance within the region.
9. Cross-Functional Collaboration: Work collaboratively with our teams across Ireland and the UK and develop and maintain good working relationships both internally and externally.
Essential Skills, knowledge and Experience
– Master Technician qualification preferred but not essential.
– LCV and Electric Vehicle experience an advantage.
– Extensive experience in the automotive industry, with a focus on technical support, diagnostics, or engineering roles.
– Thorough understanding of automotive systems, components, and operating principles.
– Strong problem-solving and troubleshooting skills, with the ability to analyse complex technical issues and develop effective solutions.
– Excellent communication and interpersonal skills to effectively interact with customers,dealerships, and internal stakeholders.
– Detail-oriented mindset with a commitment to accuracy and attention to detail in technical documentation and reporting.
– Familiarity with warranty claims management processes and quality standards within the automotive industry.
– Proficiency in using diagnostic tools, software, and relevant technical resources.
– Ability to work independently and travel within the assigned region as needed.
– Valid driver’s license and a clean driving record.
– Competitive basic salary
– Company vehicle
– Defined Contribution Company Pension Plan
– 25 days annual leave
– Employee Assistance Programme